Frequently Asked Questions (FAQ)
Here are some questions which will help you to understand ROUND FEED easier
Round Feed is the software where you can take feedback/survey and complaint from your customer in electronic manner using android mobile/table application and it will give 100% accurate, authentic and real time data in the form of chart and graph on dashboard so you can manage and plan of your business such like your customer wants so that your business can grow
Yes you can login in web based portal using following link
Business owner or mangar can login using LOGIN FOR OWNER/MANAGER
Customer can login using LOGIN FOR CUSTOMER
NO we don't have any iPhone application available
Round Feed is an application that helps you take your customer's opinion/feedback and custom survey (we call Auto Feed) about your product and service. Round Feed makes you available with a real time analysis on the basis of feedback and generates a report in the form of chart and graph that the business owner can use to strategize and strengthen his business resulting growth.
If customer gives you low rating or bad review at that time you can send SMS or eMail using our web portal so that customer can retain with you
After successfuly registration with Round Feed you will get SMS & eMail of secret token id on registered mobile number and eMail. then you need to download android moible application and install it in your gadget. Open round feed application, first it will ask to enter secret token id, enter 8 characters logn secret token id and click on "Continue" button to login.
YES you can select feedback/survey questions as per your requirement
YES you can make your own survey/feedback from using Auto Feed and you can take feedback from other customer
YES you can make your own survey/feedback from using Auto Feed and you can take feedback from your customer
YES you can send SMS and eMail to your customer. Even you can send SMS and eMail to other customers too
YES you have to purchase SMS package to send
NO you can send email free
YES you can do marketing or promotion to your customer using SMS and eMail
It will be very easy to use round feed application in whole. The application will be installed on the device and the business owner can simply present the same to his customer asking to share his/her opinion. For example, the questionnaire will be available and the customer would only need to do selection of his choice from the options. Moreover business owner/manager will be provided with a User and Password to access the application management system on our website portal where he/she can manage and check the reports etc.
NO there will be no limitation as such
YES you can download customer data in .csv file